Customer Service Agent (Back Office) with German
Allianz
- București
- Permanent
- Full-time
- Data Entry: Accurately inputting information into the system according to established guidelines and standards.
- Address and Contact Updates: Handling updates to customer or vendor addresses, contact details, and related information.
- Quality Assurance: Ensuring data integrity and consistency by conducting regular checks and validations.
- Record Maintenance: Managing records within the master data system, including archiving outdated information and updating records as needed.
- Communication: Collaborating with team members or stakeholders to gather or clarify information related to data entry and updates.
- Process Improvement: Identifying opportunities to streamline data entry processes and improve efficiency.
- Compliance: Adhering to data privacy regulations and company policies regarding data management and security.
- These activities will help ensure accurate and up-to-date master data, which is crucial for effective decision-making and operations within an organization.
- Highly motivated team player with a strong service mentality, taking ownership and pride in responsibilities and work.
- Demonstrated ambition, motivation, and a collaborative approach to teamwork.
- Good communication and interpersonal skills.
- Strong attention to detail and precision in data management.
- Ability to prioritize and manage multiple tasks effectively.
- Fluency in German, both written and verbal, is essential
- Good English skills both written and verbal.
- University Studies
- Minimum of 1 year of professional work experience.
- Prior experience in data entry or back office operations, particularly within a customer service context, is a plus.
- Background in economics, financial, insurance or banking is a plus.
- Fixed salary compensation along with fixed benefits.
- Flexible benefits that can be individually customized, so that they best suit your needs.
- Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
- Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
- Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
- All you can read with Bookster
- Share Purchase Plan
- Allowances for special events (Birth Allowance, Losing a Family Member)
- Flexible working environment (hybrid working)